About this time last year I interviewed for a couple of positions with Deer Valley. I was new to town. I had only skied 2 days in my life and they asked me about my skiing ability. I must have looked like a deer in the headlights.
The hiring manager assured me that it was a standard question and that it wouldn’t affect my job eligibility as I was applying for a desk job. We guessed that I was a beginner and moved on. Sure enough, I got the job scheduling walk-in ski school business.
This interview experience stuck with me. It reminded me that employers are looking for passionate employees because they can train skills. I also realized that at Deer Valley, skiing is a professional skill.
As the season and my skiing ability progressed, I took on other responsibilities. I was able to run errands around the resort. I was also able to work a few days in the kids ski school program as an instructor’s assistant.
I learned a lot from my time with Deer Valley. The “Deer Valley Difference,” a whole new level of customer service, isn’t just a brand promise. It is embedded in the culture. During training they do a lot to teach and embed this creed in every new hire.
The three ring model is also more than a recruitment promise. Each ring is of equal size and weight. When problems came up, managers talked to guests and employees to get the whole story. Then, they looked for win-win-win solutions. These are lessons I will carry the rest of my career.
I am not surprised that Deer Valley was named: